Refund policy

El Sabor Products Return and Refund Policy

**Last Updated: [1/1/2024]**

Thank you for choosing El Sabor Products. We value your satisfaction and want to ensure you have a positive experience with our products. Please review our return and refund policy to understand your options in case you encounter any issues with your purchase.

1. Returns

  • Eligibility: We accept returns on non-food products within 30 days of the purchase date.
  • Condition: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
  • Non-Returnable Items: Certain items, such as perishable goods, personalized items, or gift cards, are not eligible for return.
  • Food Products: We do not accept returns of food products due to health and safety regulations.

2. Refunds

  • Processing Time: Upon receiving your return, we will promptly inspect the item and notify you of the status of your refund. Refunds are typically processed within [number] business days.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Partial Refunds: In some cases, partial refunds may be granted for items with obvious signs of use, damage, or missing parts.
  • Damaged Products: For damaged products, we will initiate a refund upon receiving photos of the damaged item. Please contact us immediately with photos and your order number.
  • Broken Glass Jars: Any mishandled broken glass jar can be refunded with a photo sent via email or text message. We prioritize sending a new one if neede

3. Exchanges

  • Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or refund.
  • Exchange Process: If you need to exchange an item for a different size or color, please contact us to arrange the exchange. The item must be in its original condition.

4. Shipping Costs

  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part.
  • Non-Refundable Shipping: Original shipping charges are non-refundable unless the return is due to an error on our part.

5. How to Initiate a Return

  • Contact Us: To initiate a return, please reach out to our customer service team at info@elsaborproducts.com with your order number and details about the item you wish to return.
  • Return Authorization: We will provide you with instructions and a return authorization (RA) number.
  • Include Information: Please include the RA number and a copy of your original packing slip in the return package.

6. Contact Information

If you have any questions about our Return and Refund Policy, please contact us at info@elsaborproducts.com or give us a call (805)406-5671.